Job title: IT Shared Services Lead
Job type: Permanent
Emp type: Full-time
Industry: Banking
Expertise: IT
Salary type: Monthly
Location: Singapore
Job published: 2019-09-09
Job ID: 32259

Job Description

Our client is a major player in the Banking and Financial Services Industry (BFSI) and is looking for IT Shared Services Lead. The candidate will lead a team of Application Support Engineers primarily responsible for providing application support to a suite of common/share IT Systems in production to ensure maximum service uptime.

He/She will be responsible for responding to level 2 application incidents, production application maintenance, installations, system upgrades, application patches as well as manage vendor and customer engagements .


  • Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.
  • Manage incident responses and follow up to ensure preventive and detective measures of the applications are identified and implemented .
  • Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution .
  • Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of common/shared IT Systems under their charge is operating at an optimal efficiency.
  • Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
  • Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.
  • Lead the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC) for production application enhancements, particularly implementing new APIs and messages .


  • Diploma or Degree in Computer Science or relevant Technology disciplines
  • At least 5 years experience in an application development or support role in medium to large organizations.
  • Technical Proficiency in the following:
    1. Messaging Bus and API Gateway. Experience or familiarity with Solace PubSub+ and Axway would be an advantage.
    2. Experience managing systems running on Amazon Web Services and other cloud service providers would be preferred.
    3. Web portal and content management. Experience or familiarity with Joomla would be an advantage.
    4. Working knowledge of operating Systems such as LINUX, UNIX, Windows.
    5. Working knowledge of SQL queries for data retrieval and analysis.
    6. Familiarity with middleware solution such as JBoss, Apache, Tomcat, WebSphere, IIS would be beneficial.
    7. Familiarity with programming Languages such as Java, Javascript, HTML, CSS would be beneficial.
    8. Familiarity with Relational Database Management System (MySQL, MsSQL, Oracle) concepts would be beneficial.
    9. Scripting (VBA, excel and/or other languages) and automation.
    10. Experience in Incident, Problem and Change Management.
  • Team leader with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment.
  • Team lead will also be required to provide direction, forecast and plan for the team he/she is leading.
  • Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous.