Job title: Manager, IT Shared Services
Job type: Permanent
Emp type: Full-time
Location: Singapore
  • Banking
Salary type: Monthly
Job published: 2019-07-07
Job ID: 32220

Job Description


Position Summary

The incumbent will lead a team of Application Support Engineers primarily responsible for providing application support to a suite of common/share IT Systems in production to ensure maximum service uptime.

He/She will be responsible for responding to level 2 application incidents, production application maintenance, installations, system upgrades, application patches as well as manage vendor and customer engagements.

Key Responsibilities

​Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.

​ Manage incident responses and follow up to ensure preventive and detective measures of the applications are identified and implemented.

​ Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.

​ Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of common/shared IT Systems under their charge is operating at an optimal efficiency.

​ Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.

​ Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.

​ Lead the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC) for production application enhancements.



​ Diploma or Degree in Computer Science or relevant Technology disciplines

​ At least 5 years’ experience in an application development or support role in medium to large organizations.

​ Technical Proficiency in the following:

1.​ Messaging Bus and API Gateway. Experience or familiarity with Solace PubSub+ and Axway would be an advantage.

2.​ Web portal and content management. Experience or familiarity Joomla would be an advantage.

3.​ Middleware solution such as JBoss, Apache, Tomcat, WebSphere, IIS

4.​ Programming Languages such as Java, Javascript, HTML, CSS

5.​ Operating Systems such as LINUX, UNIX, Windows

6.​ Relational Database Management System (MySQL, MsSQL, Oracle) concepts

7.​ SQL queries for data retrieval and analysis

8.​ Scripting (VBA, excel and/or other languages) and automation

9.​ Experience managing systems running on Amazon Web Services

10.​ Experience in Incident, Problem and Change Management


​ Team leader with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment

​ Team lead will also be required to provide direction, forecast and plan for the team he/she is leading.

​ Prior experience or knowledge of Payments or Transaction banking systems would be highly advantageous