Job title: Application Support Manager
Job type: Permanent
Emp type: Full-time
Location: Singapore
Industry:
  • Financial Services
Skills:
  • support
Salary type: Monthly
Job published: 2019-05-08
Job ID: 32216

Job Description

The incumbent will lead a team of Application Support Engineers primarily responsible for providing application support to a suite of Payments System applications in production to ensure maximum service up-time.

He will be responsible for responding to L2 application incidents, production application maintenance, installations, system upgrades, application patches as well as manage vendor and customer engagements.

Key Responsibilities

  • Lead the requirements gathering, analysis, system integration test, and user assisted testing as part of the Software Development Lifecycle (SDLC)
  • Support application deployment requests initiated by Change Requests, plan and maintain the application environment with the latest patches, especially cyber security related mandates.
  • Support Disaster recovery exercises, including responding to level 2 incidents, to diagnose, troubleshoot as well as coordinate with the Application Development team for the successful resolution of issues.
  • Manage incident responses and follow up to ensure preventive and detective measures of the applications are identified and implemented.
  • Ensure that stakeholders comply with the organization’s policies and procedures while to find innovative ways to optimize systems efficiency and increase productivity thru automation of tasks.
  • Track help-desk tickets to a closure within the stipulated SLAs through detailed investigation support or route help desk tickets to the parties responsible for successful resolution.
  • Gather data metrics to conduct operational trend analysis, to improve capacity management to ensure that the suite of Payment Systems under their charge is operating at an optimal efficiency.

 

Requirements

  • Diploma or Degree in Computer Science or relevant Technology disciplines
  • 5 years experience in an application development or support role
  • Team leader with excellent communication and interpersonal skills that thrives in a fast-paced and dynamic environment